Well lol we all know how these go. They are for sure out of scope but we can test them in ssh to ensure that they are running. If they are running that is far as it goes.
If using php the following needs to be before the corn job:
/opt/php54/bin/php/cornjob – Make sure it has the correct php version.
If using perl the following needs to be before the corn job:
/usr/bin/perl/cornjob
That is about all we can do. If it is not correct then it will give you an error in ssh, if not it will just doing nothing basically when you run it.
You can give the customer this link to assist them with the file paths.
http://support.hostgator.com/articles/articles/cpanel/what-do-i-put-for-the-cron-job-command
